Last Updated: 01 January 2026
Privacy Policy for Mount Vernon Locksmith
Mount Vernon Locksmith ("we," "us," or "our") is committed to protecting the privacy of our customers and website visitors in Mt Vernon, NY, USA. This Privacy Policy outlines the types of information we collect, how we use it, how we protect it, and your rights concerning your personal data. By interacting with Mount Vernon Locksmith, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Mount Vernon Locksmith collects information to provide our services, improve your experience, and communicate with you. The types of information we collect include:
1.1 Personal Information You Voluntarily Provide:
When you contact us for locksmith services, request a quote, or interact with us through our website, phone, or in person, you may provide us with personally identifiable information, including but not limited to: * Contact Information: Name, phone number, email address, and physical address (for service calls). * Service Details: Information related to the specific locksmith service you require (e.g., type of lock, location of service, urgency). * Payment Information: Billing address and payment details when processing transactions. Please note that we typically use third-party payment processors, and we do not store your full credit card details on our servers. * Communication Content: Any information you provide in messages, emails, or during phone calls with Mount Vernon Locksmith.1.2 Information Collected Automatically:
When you visit our website, we may automatically collect certain non-personal information through cookies and other tracking technologies. This information helps us understand how our website is used and improve its functionality. This may include: * Technical Data: Your IP address, browser type and version, operating system, referral source, pages viewed, and the time and date of your visit. * Usage Data: Information about how you navigate and interact with our website.2. How We Use Your Information
Mount Vernon Locksmith uses the collected information for various purposes, primarily to deliver our locksmith services effectively and efficiently:
* To Provide Services: To schedule and dispatch technicians, perform requested locksmith services (e.g., emergency lockout, rekeying, lock repair, security system installation), and manage service appointments. * To Communicate With You: To respond to your inquiries, provide quotes, send service confirmations, updates, and other important information related to your service request. * To Process Payments: To process transactions for services rendered through secure payment processors. * For Internal Operations: For record-keeping, billing, customer support, and to improve the quality of our services. * To Improve Our Website: To analyze website usage patterns and optimize our website's performance and user experience. * For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Data Protection and Security Measures
Mount Vernon Locksmith takes reasonable administrative, technical, and physical measures to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include:
* Secure Systems: Utilizing secure servers and reputable service providers for data storage and processing. * Access Controls: Restricting access to personal information to authorized employees who need the data to perform their job functions. * Encryption: Implementing encryption for sensitive data transmitted over the internet, such as payment information. * Employee Training: Educating our staff on the importance of data privacy and security.
However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, Mount Vernon Locksmith cannot guarantee its absolute security.
4. Third-Party Services
Mount Vernon Locksmith may utilize third-party services to assist in our operations. These services may have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
* Google Analytics: We use Google Analytics to collect data about website traffic and usage. This service collects data anonymously and does not identify individual users. Google's ability to use and share information collected by Google Analytics about your visits to our website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. * Payment Processors: When you make a payment for Mount Vernon Locksmith's services, your payment information is handled by secure third-party payment processors (e.g., credit card terminals, online payment gateways). We do not directly store or process your full credit card details. * Communication Platforms: We may use third-party tools for managing phone calls, emails, or text messages for customer service purposes.
5. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience and gather information about how our website is used.
* What are Cookies? Cookies are small data files placed on your device by a website. They are widely used to make websites work, or work more efficiently, as well as to provide reporting information. * How We Use Them: Mount Vernon Locksmith uses cookies for essential website functionality (e.g., remembering your preferences) and for analytics purposes (e.g., to understand which pages are most popular via Google Analytics). * Your Choices: You have the option to accept or refuse these cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
6. Your Rights Under US State Privacy Laws
Depending on your state of residence in the United States, you may have specific rights regarding your personal information under laws such as the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and Utah Consumer Privacy Act (UCPA). Mount Vernon Locksmith is committed to upholding these rights where applicable.
These rights may include:
* Right to Know/Access: You have the right to request that Mount Vernon Locksmith disclose what personal information we collect, use, disclose, and/or sell about you. * Right to Delete: You have the right to request the deletion of personal information that Mount Vernon Locksmith has collected from you, subject to certain exceptions. * Right to Correct/Rectify: You have the right to request that Mount Vernon Locksmith correct inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: While Mount Vernon Locksmith does not sell your personal information in the traditional sense, you have the right to opt-out of the "sale" or "sharing" of your personal information (as these terms are defined by applicable state laws, including for cross-context behavioral advertising). * Right to Non-Discrimination: You have the right not to receive discriminatory treatment by Mount Vernon Locksmith for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the information provided in Section 9 below. We may need to verify your identity before processing your request.
7. Data Retention Periods
Mount Vernon Locksmith retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
* Service-Related Data: Information related to your locksmith service requests, invoices, and payment records is typically retained for a period required by tax, accounting, or legal obligations (e.g., 3-7 years). * Inquiry Data: If you contact us for a quote or inquiry but do not proceed with a service, we may retain your contact information for a shorter period, usually sufficient to follow up on your request. * Website Usage Data: Non-personal data collected via Google Analytics is retained according to Google's data retention policies, which you can configure.
When your personal information is no longer needed, we will securely dispose of it in accordance with our data retention policies and applicable laws.
8. How to Contact Us About Data Queries
If you have any questions about this Privacy Policy, your privacy rights, or wish to make a request regarding your personal information, please contact Mount Vernon Locksmith using the following details:
Mount Vernon Locksmith Email: info@mountvernonlocksmith.com Address: 105 Gramatan Ave, Mt Vernon, NY 10550
We will respond to your requests and inquiries in accordance with applicable laws and within reasonable timeframes.
9. Updates to This Privacy Policy
Mount Vernon Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services or website after any changes indicates your acceptance of the updated Privacy Policy.
